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Monetary Policy

Payment Policy

  • Full payment for any service must be made at the time of registration unless part payment or specific payment terms have been mutually agreed upon in writing by PinnAscend Visa and Immigration Consulting Services Pvt Ltd.

  • Payments can be made using credit cards, debit cards, net banking, UPI or any other payment gateways specified at the time of sign-up.

  • Payment must be made through secure and legally authorized channels.

  • As stated in our Privacy Policy, we do not store payment information such as credit/debit card details.

  • All payment transactions are processed securely through third-party payment providers. PinnAscend Visa and Immigration Consulting Services Pvt Ltd is not liable for any breaches or unauthorized transactions occurring through third-party payment gateways.

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Refund Policy

This Refund Policy applies only to fees collected by PinnAscend Visa and Immigration Consulting Services Pvt Ltd for the services provided. It does not apply to payments made to assessing bodies, immigration authorities, embassies/consulates, government authorities or visa fees required for visa applications.

You must review and understand this Refund Policy before purchasing any services from us.

  • The user understands and agrees that the total invoice amount includes the service fee of PinnAscend and the applicable taxes. Refunds will only be calculated on the service fee paid to PinnAscend, as taxes are non-refundable at any stage.

  • A 100% refund is applicable only if a visa rejection occurs solely due to incorrect or inappropriate filing of documents by PinnAscend. A rejection letter from the respective embassy/consulate is mandatory for refund consideration.

  • PinnAscend is not responsible for rejections based on inaccurate information provided by the user, missing documents or discretionary decisions made by immigration authorities.

  • If a user makes the payment through credit/debit card or net banking, they voluntarily undertake not to dispute the payment or initiate a chargeback request with the bank to withhold or cancel the payment made to PinnAscend.

  • The user further agrees to inform their bank that the transaction made to PinnAscend is genuine and that they will not seek chargebacks, including in cases of misuse or card loss.

  • The user agrees to cooperate with PinnAscend in chargeback matters, should PinnAscend choose to defend or represent its case before any bank or authority.

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Non-Refundable Cases

Refunds will not be provided under the following circumstances:

  • If service deliverables have commenced.

  • If the user signs up for the service but later changes their mind and withdraws.

  • If the user makes a payment and later decides to discontinue the service.

  • If the user withdraws due to personal reasons.

  • If the user fails to attend a scheduled appointment at VFS/Consulate.

  • If fraudulent or deceptive documents are submitted.

  • If the user fails to demonstrate sufficient funds as required by relevant immigration or other authorities. The user is solely responsible for meeting this requirement and failure to do so shall not render PinnAscend liable for any refund.

  • If additional documents requested by the consulate are submitted late or not provided at all.

  • If the user abandons their request or decides to opt out for any reason after signing up and during the proceedings, they understand and agree that no refund or transfer of the PinnAscend fee will be provided to a friend or relative.

  • If the visa application is denied by government authorities for reasons beyond PinnAscend’s control.

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Processing Time for Refunds

  • Approved refunds will be processed within 7-15 business days.

  • Refunds will be credited to the original payment method. Processing times may vary depending on your bank or payment provider.

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Cancellation Policy

  • You may cancel your purchase of any service at any time; however, no refund will be provided if the service has already commenced, is in progress, or has been completed.

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Dispute Resolution

  • Any monetary disputes shall be resolved through arbitration in Hyderabad, Telangana, in accordance with Indian arbitration laws.

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General Terms

  • Our terms are transparent, with no hidden conditions.

  • By signing or acknowledging this agreement, the user confirms they have read, understood and agreed to all provisions outlined above.

  • PinnAscend Visa and Immigration Consulting Services Pvt. Ltd. reserves the right to modify this policy at any time without prior notice. The latest version will always be available on our website.

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For further details, please call us at +91 8106020032 or email support@pinnascend.com.

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